Help (Q&A)

When you watch VidCall content we identify your connection speed to our service. We delivery you an appropriate media feed suitable for you connection.

The quality of the channel depends on whether you are on a Wi-Fi network or on 3G.

When connected via 3G, you can watch the channel in standard quality. This offers good video and audio quality at a low bit rate to minimise bandwidth requirements.

When the device is connected to a Wi-Fi network you will automatically have access to a higher quality version of the channel which makes full use of the high speed connectivity offered by Wi-Fi networks.